Shipping policy

Shipping Policy

Last Updated: September 16, 2026

At Artistic Verge, we are committed to delivering your orders safely, securely, and as quickly as possible. Please review the following shipping information before placing your order.

1. Shipping Destinations

We currently offer shipping to the following countries:

🇬🇧 United Kingdom
🇺🇸 United States
🇨🇦 Canada

Shipping availability may vary depending on the product and destination. Available shipping options and applicable charges will be displayed at checkout.

2. Order Processing

Orders are processed after successful payment and order confirmation.

Orders are generally processed and prepared for dispatch within 1–3 business days.

Orders placed during weekends, public holidays, major sales, promotions, or periods of high order volume may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

3. Estimated Delivery Times

Estimated delivery times after dispatch are:

Destination	Estimated Delivery
🇬🇧 United Kingdom	3–7 business days
🇺🇸 United States	5–10 business days
🇨🇦 Canada	5–10 business days

These are estimated delivery times and are not guaranteed.

Delivery may take longer due to customs clearance, weather conditions, courier delays, public holidays, incorrect address information, or other circumstances outside our control.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery destination, order size, weight, and available shipping method.

From time to time, Artistic Verge may offer free shipping or promotional shipping rates. Any such offers will be clearly displayed on our website or at checkout.

5. Order Tracking

Once your order has been shipped, you will receive tracking information when tracking is available for your selected shipping method.

Please allow up to 48 hours for tracking information to become active after your package has been dispatched.

If your tracking information has not updated for several days, please contact us and we will assist you in checking the status of your shipment.

6. Customs, Duties & Taxes

For orders shipped internationally, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.

Unless explicitly stated otherwise at checkout, any customs duties, taxes, or import fees are the responsibility of the customer.

Artistic Verge does not control customs processing times or the amount of duties and taxes charged by the destination country.

Customers are responsible for ensuring that their order complies with the import regulations applicable in their country.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an order cannot be delivered because of an incorrect or incomplete address, Artistic Verge may not be responsible for the resulting delay or return.

If a package is returned to us because of an incorrect address, refusal of delivery, or failure to receive the package, additional shipping charges may apply if the order needs to be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

8. Delivery Delays

While we work with reliable shipping partners, delivery delays may occasionally occur.

Artistic Verge is not responsible for delays caused by:

Courier or postal service disruptions
Customs processing
Weather conditions
Public holidays
Incorrect or incomplete addresses
Natural disasters
Strikes or service interruptions
High-volume periods
Other circumstances beyond our reasonable control

A delay does not automatically qualify an order for a refund or cancellation.

9. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building's reception or mailroom, and the local delivery carrier.

If you are still unable to locate the package, contact us so that we can assist with an investigation through the shipping carrier.

10. Damaged Packages

Please inspect your package immediately upon delivery.

If your order arrives damaged, contact us within 48 hours of delivery and provide:

Your order number
Photos of the outer packaging
Photos of the shipping label
Clear photos of the damaged product
A description of the damage

Providing this information promptly helps us investigate the issue with the shipping carrier and determine an appropriate resolution.

11. Multiple Shipments

Some orders may be shipped in multiple packages depending on product availability, warehouse location, or shipping requirements.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

12. Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.