Privacy policy

Privacy Policy

Last Updated: September 16, 2026

At Artistic Verge ("Artistic Verge," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from artisticverge.com (the "Website").

By using our Website or purchasing our products, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our Website, place an order, create an account, contact us, or otherwise interact with us, we may collect certain information.

Information You Provide Directly

Depending on how you interact with our Website, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone or mobile number

  • Payment and transaction information

  • Order history

  • Account information

  • Product preferences

  • Information you provide when contacting customer support

  • Information you provide when participating in promotions, surveys, or competitions

We only request information that is reasonably necessary for the relevant purpose.

Information Collected Automatically

When you browse our Website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • General location information

  • Pages viewed

  • Products viewed

  • Referring website

  • Date and time of Website visits

  • Website interaction information

  • Cookie and similar technology information

This information helps us understand how visitors use our Website and improve our services.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders

  • Process payments

  • Deliver products

  • Provide order confirmations and shipping updates

  • Provide customer support

  • Respond to questions and requests

  • Manage your customer account

  • Process returns, refunds, and exchanges

  • Improve our products, Website, and services

  • Personalize your shopping experience

  • Detect and prevent fraud, abuse, and unauthorized activity

  • Maintain the security of our Website

  • Comply with legal and regulatory obligations

  • Send marketing communications where permitted and where you have provided any consent required by law

  • Analyze Website traffic and customer interactions

  • Conduct business administration and record keeping

We do not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

3. Legal Bases for Processing

Where applicable, including under UK data protection law, we may process personal information on one or more of the following legal bases:

  • Contract: When processing is necessary to fulfill an order or provide services you have requested.

  • Legal obligation: When processing is necessary to comply with applicable laws or legal requirements.

  • Legitimate interests: When processing is necessary for purposes such as fraud prevention, security, Website improvement, customer service, and business administration, provided those interests do not override your applicable rights.

  • Consent: Where we ask for your consent to process personal information for a particular purpose, such as certain marketing or non-essential cookies.

Where we rely on consent, you may withdraw your consent at any time, subject to applicable law.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our Website.

Cookies may be used to:

  • Keep items in your shopping cart

  • Remember your preferences

  • Process and secure transactions

  • Understand how visitors use our Website

  • Measure Website performance

  • Provide relevant advertising and marketing

  • Improve your shopping experience

Some cookies are necessary for the Website to function and cannot be disabled through certain cookie controls.

Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies.

You may be able to control cookies through your browser settings and, where available, our cookie-consent tools.

5. Shopify

Our online store is powered by Shopify.

Shopify provides the e-commerce platform that allows us to sell our products and process orders.

When you use our Website, Shopify and its service providers may process personal information as necessary to provide services such as shopping-cart functionality, payment processing, security, hosting, analytics, and order fulfillment.

Shopify's handling of personal information is also governed by its own privacy policies and terms.

6. Payment Information

Payments may be processed through Shopify Payments or other third-party payment providers available through our Website.

We generally do not directly store complete payment-card information on our own systems.

Payment information may be processed by the applicable payment provider in accordance with its privacy and security practices.

7. Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our business.

These may include:

  • Shopify and e-commerce service providers

  • Payment processors

  • Shipping and delivery companies

  • Order fulfillment providers

  • Website hosting and technology providers

  • Analytics providers

  • Advertising and marketing service providers

  • Customer service providers

  • Fraud-prevention and security providers

  • Professional advisers

  • Government authorities or law-enforcement agencies where legally required

We do not share personal information with third parties for purposes unrelated to operating, improving, or protecting our business unless permitted or required by applicable law.

8. Advertising and Analytics

We may use analytics and advertising technologies to understand Website activity, measure advertising performance, and provide or personalize marketing.

Depending on the services we use, these technologies may collect information such as:

  • IP address

  • Device information

  • Browser information

  • Pages and products viewed

  • Purchases and conversions

  • Advertising interactions

  • Approximate location

  • Cookie identifiers

Where required by law, we will obtain consent before using certain advertising or analytics technologies.

9. Marketing Communications

If you subscribe to our marketing communications, we may send you information about:

  • New products

  • Promotions

  • Special offers

  • Sales

  • Product updates

  • Other Artistic Verge news

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

Even if you opt out of marketing communications, we may still send transactional or service-related communications, such as order confirmations, shipping updates, or important account notices.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions

  • Providing customer services

  • Maintaining business and financial records

  • Resolving disputes

  • Preventing fraud

  • Complying with legal obligations

  • Enforcing agreements

The exact retention period may vary depending on the type of information and the purpose for which it is used.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

11. International Data Transfers

Because our business and service providers may operate in different countries, your personal information may be transferred to, stored in, or processed in countries other than the country where you live.

For customers in the United Kingdom, Canada, or other jurisdictions with restrictions on international transfers, we will use appropriate safeguards where required by applicable law.

These safeguards may include contractual protections or other legally recognized transfer mechanisms.

12. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information, including keeping passwords and account credentials confidential.

13. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request restriction of certain processing

  • Object to certain processing

  • Request portability of certain information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Lodge a complaint with the relevant privacy or data-protection authority

These rights are subject to applicable legal limitations and exceptions.

To exercise a privacy right, contact us using the details provided below.

14. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy law, including rights relating to:

  • Knowing what categories of personal information we collect

  • Knowing the purposes for which personal information is collected or used

  • Requesting access to certain personal information

  • Requesting deletion of personal information, subject to applicable exceptions

  • Requesting correction of inaccurate personal information

  • Opting out of certain sales or sharing of personal information where applicable

  • Limiting certain uses or disclosures of sensitive personal information where applicable

  • Receiving equal treatment when exercising applicable privacy rights

We will not discriminate against you for exercising privacy rights provided by applicable law.

If we engage in activities that legally constitute the sale or sharing of personal information, we will provide the notices and opt-out mechanisms required by applicable law.

15. UK Privacy Rights

If you are located in the United Kingdom, applicable data-protection law may provide you with rights including:

  • Access to your personal information

  • Correction of inaccurate information

  • Erasure of personal information in certain circumstances

  • Restriction of processing in certain circumstances

  • Objection to certain processing

  • Data portability where applicable

  • Withdrawal of consent where processing is based on consent

You may also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

16. Canadian Privacy Rights

If you are located in Canada, applicable privacy laws may provide you with rights regarding access to and correction of your personal information and may provide other protections concerning how your information is collected, used, and disclosed.

We aim to collect, use, and disclose personal information in accordance with applicable Canadian privacy requirements.

17. Children's Privacy

Our Website is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate authorization.

We do not knowingly collect personal information from children in circumstances where doing so is prohibited by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can take appropriate action.

18. Third-Party Websites

Our Website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

19. Do Not Track

Some browsers offer a "Do Not Track" setting.

Because there is currently no universally accepted standard for responding to such signals in all circumstances, our Website may not respond to every browser-based Do Not Track signal.

Where applicable law requires us to recognize a privacy preference signal, we will comply with the applicable requirements.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this policy.

Where required by applicable law, we will provide additional notice of material changes.

21. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a privacy-related concern, please contact us:

Artistic Verge
Website: artisticverge.com
Email: support@artisticverge.com
Business Address: 85 Great Portland Street First Floor, London W1W 7LT, United Kingdom

Please include enough information for us to identify your request and respond appropriately.