Return & Refund Policy

Last Updated: September 16, 2026

At Artistic Verge, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund conditions below.

1. Return Window

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and unworn
Be in its original condition
Be in the original packaging, where applicable
Include all original tags, accessories, and components
Not show signs of damage, alteration, washing, or use

Items that do not meet these conditions may not be eligible for a return.

2. Items That Cannot Be Returned

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return.

Non-returnable items may include:

Personalized or customized products
Made-to-order products
Final-sale or clearance items
Gift cards
Products marked as non-returnable at the time of purchase
Items that have been used, washed, damaged, or altered
Items that cannot be resold for hygiene or safety reasons

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. How to Request a Return

To request a return, please contact our customer service team within 30 days of receiving your order.

Please include:

Your order number
The name of the item you wish to return
The reason for the return
Photos of the item, if requested

Do not send products back without first receiving return instructions from our team.

4. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by our return policy, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service when returning an item. Artistic Verge is not responsible for returned packages that are lost or damaged while being shipped back to us.

If we determine that the item was defective, damaged during delivery, or incorrectly sent by us, we may provide an appropriate return solution, including return shipping assistance where applicable.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

Your order number
Clear photos of the item
Photos of the packaging and shipping label
A description of the issue

We will review the information and work with you to determine an appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, refund, or other appropriate remedy.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and display the refund in your account.

7. Refund Amount

Approved refunds generally cover the purchase price of the eligible returned product.

Original shipping charges are generally non-refundable, except where required by applicable law or where the return is due to an error on our part, such as receiving an incorrect or defective item.

If a partial refund is applicable, we will notify you before processing the refund.

8. Late or Missing Refunds

If you have been notified that your refund has been issued but you have not received it:

Check your original payment account.
Contact your bank or payment provider.
Allow additional processing time for the refund to appear.

If you still cannot locate the refund, please contact our customer service team.

9. Exchanges

We may offer exchanges for eligible products, subject to product availability.

If the requested replacement item is unavailable, we may provide another appropriate resolution, such as a refund for the eligible item.

10. Sale & Promotional Items

Products purchased during a sale or promotional event may be subject to specific return conditions.

If an item is marked Final Sale or Non-Returnable at the time of purchase, it cannot be returned unless the item is defective or applicable law provides otherwise.

11. International Returns

For customers in the United Kingdom, United States, and Canada, return procedures and available remedies may vary depending on the destination and applicable consumer-protection laws.

Customers are responsible for any applicable return shipping costs unless otherwise stated or required by applicable law.

Any customs duties, taxes, or other import-related charges associated with returning an international order are the responsibility of the customer unless applicable law requires otherwise.

12. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer-protection laws.

Where applicable law provides you with additional rights regarding defective, faulty, misdescribed, or otherwise non-conforming goods, those rights remain unaffected by this policy.